usps consumer affairs email address

Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Monday Friday 8 AM 8:30 PM ET This infographic illustrates the options, with links and contact information below. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Informed Delivery Support Email: USPS Customer Service. Today I receive notice that they said they did deliver it right. Mailing Address: Greater Boston Postal Customer Council. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Federal government websites often end in .gov or .mil. Find the nearest USPS location by city and state or ZIP Code. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). BBB Business Profiles may not be reproduced for sales or promotional purposes. Ste 501 Memphis, TN 38188-1001 . Welcome to USPS.com. This is why I am contacting the BBB.The ZIP code is *****. Suite 200 412-359-7829. 1-800-610-8734 GBPCC Industry Contact: Timothy O'Connell. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. To locate the post office nearest you: click here. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. Hours of Operation With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. The Technical Support team can help when a website application or form doesn't work properly. Contact Us | Office of Inspector General OIG April 5, 2023. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. . They are literally right in front of the mailboxes and they are available. Washington, D.C. 20268 Complaints Complaints against the government Consumer product and service complaints . The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . Monday Friday 7 AM 11 PM ET Copyright 2023 USPS. USPS Corporate Account Address Element Correction / Address Change Service Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Post will do nothing but give a run around because THEY lost package. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. Area Consumer Affairs Managers and Customer Service Program - USPS To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). If youd like to speak with a representative about another issue with your package, please call us. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. I got in my car and found him up another street. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. I paid for this on February 17th. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. how to participate Before sharing sensitive information, make sure youre on a federal government site. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. At this point it feels like willful disrespect. Find the "TRS Telephone Numbers" section to get the specific number you need. You must have JavaScript enabled to use this form. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. The webpage is organized to provide consumers . Call with questions about stamps or orders placed online through The Postal Store. Postal Service about lost or stolen mail or mail fraud. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. LAST UPDATED: How do I Navigate the Interactive Voice Response (IVR) System? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you still need more help, see the contact information for technical support, Postal Store orders, and more. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Please provide as much detail as you can. If you do not wish to provide contact information, you may submit your complaint anonymously. USPS Change of Address , USPS Hold Mail , Redelivery, etc. Learn more about what the Office of Inspector General FOIA Team can help you with. - USPS Do you have a service problem? See a list of all upcoming USPS holidays and events. Complaint About Mail Service Use the USPS website's Email Us form. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Find the best way to get help and connect with USPS. The U.S. Email: george.r.kippenhan@usps.gov. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. APPEALING A POST OFFICE CLOSURE 475 L Enfant Plaza SW Consumer Affairs - USPS Learn where to complain about a postal employee or facility. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. Greater Boston Postal Customer Council - Contact ***** and *** never do this. Consumer Assistance | Postal Regulatory Commission They even showed it in THEIR possession, but it never showed up and never scanned delivered. Contact Information. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. My mail is still on hold and they refuse to deliver for no reason. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS PAGR Consumer Info | Postal Regulatory Commission I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. Still nothing. Postal Bulletin 22225 > Fill out a short form or get tips to fix some of the most common issues right from your computer. USPS Shipping Reviews: What To Know | ConsumerAffairs 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Call with questions about stamps or orders placed online through The Postal Store. so today the mail man though the box that came in the mail from the truck and did not stop. Please use the Hotline form to report matters involving: Please fill in as much information as possible. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. U.S. Post Office | Niles, IL - Official Website I purchased a home in a community that has a cluster mailbox. ), please enter the number below Consumer product and service complaints. Instagram. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. Access theConsumer Affairs Office Locator tool. BBB is here to help. Sitemap, about the prc Note that complaint text that is displayed might not represent all complaints filed with BBB. Washington, D.C. 20260-0004. Complaints about consumer products and services | USAGov I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! They will get you the answer or let you know where to find it. For answers to frequently asked questions and customer service help: click here. There is no reason my package shouldn't have been delivered. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Postal Service Information and Contacts | Postal Regulatory Commission Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. USPS Consumer Affairs | Better Business Bureau Profile Ask a real person any government-related question for free. (248) 546-7107. International Association of Better Business Bureaus. She was friendly and helpful. As a matter of policy, BBB does not endorse any product, service or business. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Find information on our most convenient and affordable shipping and mailing services. The Technical Support team can help when a website application or form doesn't work properly. Monday Friday 8 AM 8:30 PM ET Well guide you through the process. Find out how to file a complaint with the U.S. GBPCC USPS Contact: George Kippenhan . I have gone to post office continuously to see if locks were changed and my keys available. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. But some circumstances warrant notifying us here at the OIG, or the U.S. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. File a U.S. Postal Service complaint | USAGov **** post office constantly marks my package a delivered when they weren't. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. Get contact information, hours, and more. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Use our online form to answer a few questions about your issue. What is the best way to contact the United States Postal Service? - USPS Please enter the USPS Tracking number or confirmation number if available. Informed Delivery Support Select your state or territory from the alphabetical listing. Find the nearest USPS location by city and state or ZIP Code. The number for that office is. Postal Service complaint Find out how to file a complaint with the U.S. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. . NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Fill out a short form or get tips to fix some of the most common issues right from your computer. Box or the front desk has not received it. Publications 10/22/2022 Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! Saturday 8 AM 6 PM ET. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. BBB Business Profiles are subject to change at any time. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Provides information from the Postal Service to customers on Postal policy and procedures. File an Online Complaint | Office of Inspector General OIG I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Individuals who are deaf, hard of hearing, deaf-blind, or have . Hours of Operation For the East Texas area, that office is located in Coppell near Dallas. If your complaint is not resolved, you can: United States Postal Service Find the "TRS Telephone Numbers" section to get the specific number you need. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. Postal Inspection Service. Write or email your complaint to USPSs Consumer Advocate office at. Use our online form to answer a few questions about your issue. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Contact Us | USPS Another option is to file a complaint with the Postal Service Consumer Affairs Office. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Connect with our customer service representatives to help resolve your issue and get back on track. Average of 1 Customer Reviews. Do you need information? Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. i have done reports with **** police, better business bureau, post master and the local post office. Saturday 8 AM 6 PM ET. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Monday Friday 8 AM 8:30 PM ET To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. An official website of the United States government. Pitney Bowes, U.S. Mailing Solutions. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Get email updates on the latest OIG news. Why am I being treated with malfeasance and indifference? Office of the Consumer Advocate If you have trouble using one of the following, please give us a call. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. Complaints against the government | USAGov Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. reports/data, 901 New York Avenue NW I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. The post office I think is stealing my packages investigates themselves? Learn where to complain about a postal employee or facility. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Do You Represent A Business On Our Site? Boston MA 02205-1234. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They always put the package inside by our door, where it is safe, and they ring the bell. Postal facilities are closed on federal holidays. If you need help with your Informed Delivery service, please email Informed Delivery User Support. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Visit: FAQ | USPS. Monday Friday 8 AM 8:30 PM ET Address Management : Verify & Transport : PostalOne! Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. 80 Main St. Westford MA 01886 . Once on November 16, 2022 and again in January through USPS.com. If youd like to speak with a representative about another issue with your package, please call us. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping For more details and a full list of services, go to FCC Telecommunications Relay Services. Priority Express fees start at $22.95, and shipping runs seven days a. Something should be done and they need to be held accountable. Monday Friday 8 AM 4:30 PM ET references NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Please provide as much detail as you can. If problems occur, they are in the best position to investigate the issue and fix the problem. Select your state or territory from the alphabetical listing. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name 1-800-610-8734 I have tried going through the **** system. The .gov means its official. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. On the website, you can also file a claim or request a refund for shipping. When they in fact did not. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. i have posted on ******* and ******** about the bad **** in ****. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? Four complaints and four claims have been filed with the ************* ************** and no one is doing anything about it. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 File a U.S. Make a General Inquiry Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? See details. Inspector General, Privacy Policy Select an inquiry type that most closely relates to the complaint or question that you have. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. Laureen.B.Alt@usps.gov. Twitter. i need some one to fix the **** in yuma **. The U.S. Instead my mail is being returned to sender. The most common questions have to do with tracking packages or delayed delivery. They say you can call the direct line for further assistance but they a NEVER answer their phone. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing 1401 W Fort St, Rm M-157. USPS - Contact PostalOne! Customer Care Closed Saturdays, Sundays, and Postal Holidays. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. YouTube. Hours of Operation Respond to your customers for free.. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. case information plus the mail is not put in the right mail boxs. The site is secure. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. BBB is here to help.. This isn't right and is starting to look like a scheme. Saturday 8 AM - 6 PM ET. Monday - Friday 8 AM - 8:30 PM ET. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! I had to go to post office and pay ***** to have the locks changed. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Visit the. Are you serious? USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. With three agencies that have U.S. Detroit, MI 48233-9501. 19 complaints closed in the last 12 months. i just got other thing today plus and have it all on video. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Monday Friday 7 AM 11 PM ET Postal Service about lost or stolen mail or mail fraud. The lady I spoke with last did a great job. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Closed Saturdays, Sundays, and Postal Holidays. I submitted a temporary address change twice. Resources | PostalPro - USPS My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. How do I Navigate the Interactive Voice Response (IVR) System? - USPS They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.

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