It works like any other Clipper card. Why is my Clipper card blocked? WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. (opens in new window). If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. This second phase of the pilot program will offer the pass, for purchase, to organizations which are interested in offering their employees an unlimited Bay Area transit pass. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. I no longer need to use Clipper. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. Otherwise, you will be logged out automatically. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. I used the card on the bus and BART last Thursday, but the money is still pending. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC You will need to tag your card to a card reader or ticket machine to activate it. Select Clipper card and follow the instructions to add a card and load value. Please note that you cannot use your phone to unlock bikeshares. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? But if you tag off, Clipper will return the difference of $6 to your card. 2020, Metropolitan Transportation Commission. Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Picking up your value means loading the value on your card after youve placed an online or phone order. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. Learn how to apply. VTA PRIVACY POLICY Learn more about Clipper, including how to get and use your card. Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. For more information, please see our Fares 55-A West Santa Clara Street Pay With You can use cash value on all transit systems that accept Clipper. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. Can I get reimbursed? Many transit agencies offer some type of 31-day pass for your convenience. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Phone. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. After your second tag, the card reader will display a message that your initial tag was refunded. Clipper cards pending pass? : r/Bart - Reddit Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. Log in to your Clipper account to add backup payment. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Pay With Thats three months of travel for the price of two Youth Monthly passes! Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. WebCurrent Free Muni for Youth participants can continue to use their Clipper card for free fares on the cable car or request a new cable car pass, which is also available to San Francisco youth 5-18, regardless of household income. Delivery of further fare policy actions called for in the study is expected over the coming years. Express Fares are forExpress Bus routes only. Just load it with any combination of cash value and discounted passes. No, transit agency ticket offices cannot load value to mobile phones at this time. Clipper says it does not take funds away, even if the card goes unused for years. Center the card or device over the "Tag Here" graphic on the screen. Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). Clipper Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Key Clipper information translated to Chinese. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). Bay Area Metro Center Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. ALL RIGHTS RESERVED. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Select "Transit card" and "Add Clipper card". BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. an accepted form of identification for a Youth or Senior Clipper card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. See the Google Pay How-To page for more details. The exception is BART HVD, which will be available the following day. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. What's the difference between cash value and BART high-value discount (HVD) tickets? Clipper patrons must tag their Clipper card before boarding a light rail vehicle. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. Or is this just a screw up that I need to call Clipper and have a human handle? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. It currently shows I have the amount in the pending passes area but shows I have it in cash value. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Does VTA require and enforce proof of payment on light rail? Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. All rights reserved. Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. To ride our world-famous cable cars using Clipper, buy a one, three or seven-day Visitor Passport for discounts on multi-day rides. On the cable car, the conductor carries a handheld card reader. What does it mean to pick up my value and why do I have to wait to do it? You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can use Clipper cards on all Bay Area transit agencies. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. For example, a monthly pass for July is available for purchase from June16through July15. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. How long do I have to pick up the value before it expires? Apply for your discount Clipper card and start saving every time you ride! A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. A couple of things have to happen before you can use the value. And, to get it back, its an hour on hold, and three to five business days.. Thats why we say to allow a few extra days if you are picking up your value on a bus. Clipper | Metropolitan Transportation Commission Find your card and select Manage Auto-Reload from the More Options menu. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. If you already have a card, you can choose to set up Auto-Reload when you load value online. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. You have up to 6 months to spend down your balance, so you can load the funds. Open the Clipper app and select the card you want to set up for Auto-Reload. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. Allrightsreserved. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Riders who purchase a Local 31-day pass can take unlimited local rides within the East Bay. Alerts are still available by subscription. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. To add value to your Clipper card, open your mobile wallet on your phone. Annual Pass Applicationwith Terms and Conditions. Clipper Card If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. SmartPass Overview | Associated Students - San Jose State University You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. How does Auto-Reload work with monthly passes? Foreign coins and VTA light rail operates on a proof-of-payment system. They make getting there, and back, so much easier! Key Clipper information translated to Spanish. Learn more about Clipper STARTOpens in new window. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. It currently shows I have the amount in the SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. Clipper Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Key Clipper information translated to Spanish. BART trains operate on a tag and go system. Key Clipper information translated to Chinese. When does the new 31-day pass become active? Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. Passes Clipper When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. We strive to have /r/askSF serve as a reference to SF Bay Area resources. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to Key Clipper information translated to Spanish. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Youth and seniors can apply for reduced fares and access to discounted passes. To order a Clipper card, visit Get Card. See download files info to view Comma Separated Value (CSV) files. The RTC Clipper Card brings discounted transit to disabled riders under age 65. This happens automatically, with no disruption in your ability to use Clipper. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. All rights reserved. (opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. SmartPass is a deeply-discountedannual calendar-year pass institutions can provide to employees, residents or students. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Why not? The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. You can set up automatic reloading when you initially order a card and load value online. You can also use it as a photo ID when paying with cash. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Help | Clipper Opens in new window. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Clipper cards are accepted on BART, Caltrain, Muni, Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. This means we couldnt process your payment for automatic reloading. But if a customer already has value on his/her card, that value should not be removed. "A" Pass: Muni (includes Cable Car) + BART within SF, . If a Clipper card is not used for six months, it can be deactivated. To add a card to your Android phone, open Google Pay and click the + sign. Account Management Limited-use tickets are not available on phones. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Public Information Line: (415) 778-6757 I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. All light rail passengers must have a valid fare before boarding light rail. The tag will not register if you place your device or card too low or high on the screen. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. However, you will need to register your card as part of the process, if you havent already done so. If you forget to tag off, thats the fare you will pay. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. Select "Transit card" and "Add Clipper card". Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Where can I buy or load value on a Clipper card? MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Tag again or use another payment method. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. For more information, please contact Fares@vta.org. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Once you hear a single beep that means youve paid your fare and are good to go! If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. See the Apple Pay How-To page for more details. Card New Clipper card app available for MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. You can also order value at the same time. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. The most you can load online at any one time is $255. Imagine you want to take a trip on SMART that costs $5.50. Reddit and its partners use cookies and similar technologies to provide you with a better experience. activate my clipper card properly Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. A reader in a prior column thought $300 had disappeared from an account. Scan this QR code to download the app now. Clippers innovative pilot program offers fare discounts to adults with low incomes. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). I'd like to plan my visit to the Bay Area in advance. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Clipper is the all-in-one transit card for the Bay Area. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Each teacher is eligible to receive up to two class passes every school year. It's simple, saves you money and you can start anytime of the year. Need a Youth or Senior Clipper card right away? He started his journalism career as a sports editor in Iowa in 1975. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine Youth (18 years and younger The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. WebNot sure, but have you already 'tagged' the card at the bus or fare gate? When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. How can I set up my card to automatically reload? Scan your Clipper Card at the fare gate to pay your fare. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. To add a card to your Android phone, open Google Pay and click the + sign. I'd probably go to a ticket Lost or stolen Day Passes or Monthly Passes will not be replaced. If you want to load money in your clipper card for the bart, the easiest way is to go to the station, scan your card, and fill money from their booth. And you can do it anytime. The Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Select Clipper card and follow the instructions to add a card and load value.
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