The company's customer service is generally considered to be good. Why my Apple orders are still processing Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! Payment and order verification? Last year I purchased some shoes online for my husband's Christmas gift. Order processing My disappointment is that they are not gift-friendly (if you don't live local to a store.) WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) Mankato store harbors criminal activity as well. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. The salesperson was nice and helpful. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." Finally I am about to pay and the cashier ask if I want to give to charity for children. Select "Place Your Order" to complete checkout. I asked his name he said it was "Frederick Sibley. Dec. 27, 2022, at 10:00 a.m. 5 days later and still not ready to ship! ), so this is new to me and completely weird! 8. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. But to put that on the paying customers is offensive. Customers can find the nearest location on the company's website. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. Sometimes, your order may not go through for various reasons. I asked to try on the other so I can get a feel for them and the balance. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. Ummm until the items sell you dont know what your sales will be. They are having a laugh arent they? why is my finish line order still processing I guess I'll be taking my business elsewhere in future. I felt like this was a "Pretty Woman" moment. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. You can narrow down the Sneaker Release List by date, gender and brand. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. Horrible customer service. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Youll need to sign in on the PayPal website and provide information payment there. The charge was from sports illustrated. The company is upfront about its pricing and shipping costs. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . Was it because I was black this happened? Access it all with exclusive product releases, big ticket giveaways, & app-only content. I just received the following performance message from Amazon. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. so take your wise comment --and stick it where the sun dont shine-- . Spent hours on phone with representatives trying to figure out what's going on, if Finish Line had been hacked. but then they charged me another $50 on 1/15/2010! The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. If you are checking out using a Winners Circle account, the shipping address you previously used will appear. Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? You can use the same address or edit it here. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). Remember, estimated delivery and carrier transit times may vary based on your order's final destination. and our She said it's the policy. I overheard her telling him to quit but he remained apathetic towards her plea. $243.18 per transaction! In addition, I got home and inspected the shoes. I placed an order for a pair of airmax 2014 about a day ago. Finish Line offers various shipping options, including standard shipping and expedited shipping. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. Just wait for another email with the order status: "Your order has been processed. The customer rep never apologized but asked if I want to go ahead and cancel it. 2023Finish Line, Inc. All Rights Reserved. 3 attmpts to work with them. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. Save time, save money and get shoes that actually fit your kiddo. I say no. Please contact. You will pass up a $210+ sale because you assume I would steal before I steal?" Put on hold again and speak to a supervisor and again no help. However, I have seen NOTHING. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Haters, COME AT ME. WebIn my case i payed but the order is still processing. I asked to talk to a supervisor and I was told no! Do not shop here. For express checkout, you can sign in to your Winners Circle account. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. Basically there is nothing to do other than wait for it to finish processing. Products used:None because they kept cancelling my order. Select your method of payment and provide the billing address. It said "Ray". Well, I was told every day for 5 days to wait 24 hours for an update on the label. Bad enough buyers waiting half an hour most of the time. If you already have a Winners Circle account, sign in by entering your email address and password. i don't even know if their magazine costs that much. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. Or just from particular customers? If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. Fast forward today right after Christmas. Finish Line First they sent two different sizes and style shoes in the box. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. You can't cancel etc while it is still processing. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. Still all pending, this is rather frustrating! After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. The complaint has been investigated and resolved to the customers satisfaction. Havent heard of any bank problems for a few months, anyone else? Is it trustworthy? Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! If she had ordered the right shoes I would have no issues. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. I received a text from Samsung on the morning of the 22nd I could have went into the store locally to make up for their mistake! She stated rhe total price was $168.**. We are officially 9 business days in and they are finally sending me the replacement. Manager tells me to go look for it. She couldn't tell me what specifically the issue was. Another told me I was waiting on a refund without reading the notes. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! Am i doing them a favor by purchasing from their store? This offer is subject to coupon exclusions. I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! They shipped from Indiana and I live in Illinois. Terrible service; I vow to never shop there again. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. She slumped over with her back to the door. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Finish Line Click here for more information on the returns process. Finish Line guarantees the authenticity of all products sold on its site. They are worth a try if you have a local store you can go into. I've never heard of such poor business policies and I will never purchase anything from them again! ), that is what she told me later. What online company does this? Territories we do business in. Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. I made an online order and opened the box to see creased and filthy Air Forces. Just awful. A business day is considered Monday through Friday, not including holidays. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest.
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