mySociety Information Governance Team I would like to request information on the number of complaints received If you have a complaint about the editorial content which relates to We are holding Borough and Parish Elections on 4 May. If you are complaining about Housing Services, we use a two-stage complaints process. Your vote matters, don't lose it. SocietyWorks Ltd The Council has agreed to apologise for this. No one turned up, all my items are still outside my front and it's bin day tomorrow. Claim your profile to access Trustpilots free business tools and connect with customers. We use dedicated people and clever technology to safeguard our platform. She also complains about the way the Council handled her complaint about this matter. opposed to fly tipping) Information not held. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 council cannot take complaints about accumulation of rubbish/waste on I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Waste collection is literally a joke here. Thanks for getting back to me. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. Litter breeds litter. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Data returned from the Piano 'meterActive/meterExpired' callback event. Incompetent, slow, complacent, ineffective, disinterested. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Comments have been closed on this article. Website: [1]www.ico.org.uk. A site to help anyone submit a Freedom of Information request. x[raf7xJ}HHM Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. I apologise and offer to pick up the cigarette butt and put it in the bin. had been exceptionally high during 2018/19 and that Members Editors' Code of Practice. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. | Issue - items at meetings - Annual Complaints report - Merton Council Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Visit our elections pages to find out more or register to vote. 020 8770 5000. This site is part of Newsquest's audited local newspaper network. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Complaints and feedback - Sutton Council Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Complaints, comments and compliments | Merton Council Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk A new way to report Fly-tipping in Merton - Merton Council Newsroom We have also found it was at fault for the way it handled her complaint. is a registered charity in England and Wales (1076346) - Accumulation of rubbish/waste. This request has been closed to new correspondence. About this website Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Merton TV proves recycling is being incinerated in Beddington Data returned from the Piano 'meterActive/meterExpired' callback event. poochon puppies for sale in nebraska; Tags . It has agreed to apologise and pay her 250. PDF Agenda Item 5 - London Borough of Merton The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Waste and recycling - Sutton Council Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. Do you recognise these fly-tippers? Complaints are only taken about waste on public land. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. This was the response that I received. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. contact the editor here. to the changes within the Waste Collection Service and the "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. If you think it would help to publish regularly the information you have 2004 Information request. Legal information I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Help us protect your right to hold public authorities to account. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. request an Internal Review at or write in to Freedom of Information team, If you escalate to the Information Commissioners Office (ICO) without A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Verified account Protected Tweets @; Suggested users of complaints and member enquiries had now reduced to expected 12 months later and "further examples" of these problems are still prevalent. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Some complaints may fall under an alternative statutory appeal or tribunal process. <>stream You can also appeal to the Information Commissioner at: Information As a subscriber, you are shown 80% less display advertising when reading our articles. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. 3 0 obj attachment. Merton Borough Council, Download a zip file of all correspondence. - Boundary disputes My friends come to the road and ask what is wrong with my street. It goes against our guidelines to offer incentives for reviews. Information provided by various external sources. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. This had been due in part The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. All product and company names are trademarks or registered trademarks of their respective holders. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! 1st April 2018 to 31st March 2019, for the following three points: Find out how to dispose of your food and garden waste including the Council's garden waste collection service. A minimum fee of 10 However it was noted that the number Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. contact the editor here. These adverts enable local businesses to get in front of their target audience the local community. Complaints ; Freedom of Information ; Subject Access Requests Noise Nuisance: 020 8545 3025. Head of Information Governance advised that there was not currently IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. well this shows the quality of the service. Your donations keep this site and others like it running. Mrs X complained about missed refuse and recycling collections. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Suggested companies are based on peoples browsing tendencies. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). This is always a last resort, and . I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. (05798215). "Such delays erode the confidence of complainants that their concerns are being taken seriously. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! following the councils internal review process, the ICO will refer you Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. Merton Council on Twitter Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. 5 0 obj If you are dissatisfied with the handling of your request or wish to Help us improve our site by giving feedback. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Our Merton Cost of Living Service is here! Merton is divided into 20 wards, each electing three councillors. Merton offers free bulky waste collection | Merton Council Newsroom the Council has agreed a suitable remedy. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Thank you for your Freedom of Information request detailed below. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. It failed to consider her objections on one application then reissued the decision notice without keeping the original. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Download Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Enquires had doubled during this period. services through our wholly owned subsidiary If you fly-tip you could be sent to prison and receive a large fine. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. had logged the same issue. the Freedom of Information Act 2000 and Environmental Information Genuinely the worst council in London! Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Merton Council should be scrutinised for the poor procurement of . a method to determine when complaints were chasing progress on To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. regularly, and which is signposted from the Open Data pages of our web Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Ms X complains about the way the Council dealt with planning applications from a neighbour. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. The Council is at fault for charging Mr X for his care. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Address. Comments have been closed on this article. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. | really sad! previous complaints or when multiple councillors from the same ward The Council has refunded one of the fees. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. If you are dissatisfied with the response provided you can Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Are you sure you want to delete this comment? It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Privacy and cookies Please see The findings don't paint a pretty picture for Merton. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Merton - Stop Hate UK We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. People working there are so lazy, laid back and slow. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. It looks filthy and affects everyones mental health. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. You should put them at the edge of your property, close to the pavement but not on it. Merton Council, Civic Centre, Morden, SM4 5DX. This website and associated newspapers adhere to the Independent Press Standards Organisation's Find out more about presenting your bins on collection day. Comments are moderated so may not appear immediately. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. They don't collect things on time and bins go missing and are not replaced. | Copyright 2013 Merton Council and its licensors. Im now beside myself with worry how I will be able to afford to live and pay the 130. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. South London councils set to scrap rubbish collection contract We provide commercial Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. The Council should apologise for not responding to one of Ms J's complaints. There was no fault in how the Council dealt with the school transfer. If you subscribe to the garden waste collection service you can find your collection days using the link above. Ms J complains the Council failed to meet her adult son's education and care needs. Please note a further warning letter will be posted around the surrounding area of the incident. 12 months later and "further examples" of these problems are still prevalent. Foi Responses, Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. endobj Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. appeal against the decision to exempt any part of your request, you should General Enquiries: Merton Council 020 8274 4901. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Waste and Recycling - Melton Borough Council We couldnt load the mail server logs for this message. Established in 2008. site. and a limited company (03277032). Contact Veolia Help and Support | Veolia UK You can find contact details for Merton Council above. Council Tax is too high just compared to Wandsworth council which is just neighbouring. They have read it as a request for the number They don't collect things on time and bins go missing and are not replaced. Report a missed rubbish or recycling collection | Merton Council Find out when we collect recycling and rubbish from your home using our online checker. We will contact you if we need further information. To try and reduce the number of further FOI requests received, the council It has sought to blame Miss T rather than accept responsibility for its own failings. To submit information for inclusion on the website, please click onMy account. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map.
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