"I asked. " 548 Market Street I do not enjoy furniture shopping much, but really enjoy going to this store. We've been very happy with all the furniture we've bought from them. Initially, I was going to purchase the black drum coffee table. Boy oh boy where do I begin?! But only one thing bothered me. The designs are modern and fun but not pretentious or overly cute. Really disappointing customer service and communication all around. And also could occasionally buy accessories as gifts for friends I have bought from CB2's catalog quite a bit, And was very excited when the store opened. One of the employees was looking at a book at checkout when we found him and acted like it was an imposition that we interrupted whatever he was doing so he could help us. It's a good space on two floors and everything is very well laid out. If you continue to use these They have a wonderful selection of modern pieces that are fairly inexpensive. I went to sought out help and the lady finally comes over to help, then someone else asks her a question about a set (which was probably a large purchase) so she leaves me standing there. So our sales associate Linda was the BEST and her customer service was amazing She took her time with us and was helpful and made our trip into the store worth it. They were professional and answered all my need. Aside from my bed frame being on backorder for two weeks, I was scheduled for a delivery for two items on a Saturday, which ended up being wasted on a non-delivery. Final Sale. My heart dropped and I suddenly felt extreme sadness. Thank you Mary your service was impeccable! What a great customer experience. I have called six times over the past month stayed on hold up to 40 minutes, went in store, emailed twice and still have not received a response. To add to the frustration I could see employees inside the store on their mobile phones talking, texting, and laughing as I was knocking at the front door. I was picking up an order (a UVA stalk, which is very fragile. Initially I dismissed CB2 as Crate & Barrel's version of IKEA. If it all synced into my online CB2 account/app, it would be a lot easier, and easy to see what I have bought so far. Thanks, CB2! loaded 'em up and were on our way. In this day in age I didn't realize there were stores that were so stringent on accepting a return a few days past the return period when its an item they still sell currently in their stock. CB2 Sayulita Lounge Chair. I repurchased the same items online with the reward certificate code and it worked fineI plan on returning the originally purchased items to the store. The style is still Crate & Barrel-but a more sleek-urban chic! I had a reward certificate that I wanted to use and the cashier (incorrectly) informed us that they expire within 90 days, so we weren't able to use it. Now all but two of the eight leg sliders have fallen off. This order is far outside our return time frame." The manager told me they have no more stock in there store, and I had to asked him to search other nearby stores. I had the best customer service experience I have ever had with an associate named Cameron at this store. The copy describing the items was hilarious at times. The store is on par with West Elm, with more of an urban edge. Reasons why? The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. Well marked (free!) After almost two hours on the phone with difference representatives, they try to reschedule. The company takes great pride in craftsmanship and pays particular attention to design, the choice of materials to make its products and the . ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. The style and quality is what we love the most. It's conveniently located in the heart of Uptown so you don't have to drive to the burbs, and can feel and hold items instead of only imagining them in your hands when you're sitting at your computer browsing Amazon or any online store. ACCENT CHAIRS COFFEE TABLES MEDIA CABINETS DINING FURNITURE DINING CHAIRS Dining chairs start at $159. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. Prefer a bed in the guest room? No one called/emailed or followed up. Consent is not a condition of any Their customer service is simply top notch. "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. So you call again "Oh no that will be due sometime in 6 weeks" ARGH!! Don't go here! But to sit, read my book/listen to my podcast unmolested is priceless and I appreciate it. There were these cute little glass baubles that were put high up in acrylic shelf containers, and when I removed the acrylic box to examine them, the ball rolled out and shattered on the desk display below. Even if you don't have a dedicated at-home office, carving out a corner of the living room for a classy desk can be a real productivity booster. The shipping costs at cb2 are very clear and very reasonable. I didn't want to chance it. Terrible after-sales service. . I specifically came out here to complete my yelllow bowl set and look at other items I saw online. cb2 irritated me three times with bad product, bad policy, and bad customer service. Great selection to choose from. And they can't use the back ordered excuse because they say in stock and ready to ship! Next, give your snacks and drinks a spot to rest too by placing a side or coffee table in the area. This is such an amazing credit card. I am dissatisfied with the quality of the product and to be honest I do not feel that It is worth the price tag. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. Thank you Tony! This was going to be the perfect shopping experience for my new place! Had 2 great shopping experiences here in the last month thanks to Tracy in the upstairs furniture department! Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. Other buyers mention some longevity issues with the sofas and sectionals. And once again, I initiated the call, they didn't call or email me to notify me of the change. When we said thank you and goodbye, she snarled at us. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. When I called to follow up 2 days before the delivery date scheduled by the salesperson, I was told by another salesperson that the original salesperson "forgot" to schedule the delivery, and that I'd need to wait an additional 11 days for delivery. My drinking smoked glasses cracked more than twice and each time I replaces them. They may not be statement pieces, but when it comes to providing a solid foundation on which a room can be built, they hit 500. Looked around and finally decided just to purchase my 1 bowl. I 100% regret doing my wedding registry with this company. I like what CB2 brings to the furniture game. However, when it comes to buying, there are some that have reported issues with delivery and mixed reviews surrounding the durability of their products. Look for everything from campaign dressers to nightstands with Mid-Century Modern-style details. THE FURNITURE SALE (PRICES AS MARKED) New Terrain 4-Piece L-Shaped Bronze Brown Velvet Sectional Sofa. Discover CB2 furniture, used and new, up to 70% off. Anyway, fast forward to finding the glassware. We love the style of CB2 and we were super excited to see that they had opened a store in Denver, but when we went to check it out and a sales woman with short blonde hair and glasses glared us down and kept pacing back and forth past us the entire time we were in the store because our two year old was with us. So annoyed right now! I guess it isn't everyone's cup of tea, but if you don't dig the style, don't review the store. Yes Cb2 is very cute but not worth the headache. Clearance $37.99 reg. I really like CB2. There were 2-3 staff standing at the cash register having a conversation as if I wasn't even there. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Besides, I should be at home all day because they can't say in advance if the delivery will be in the morning or not. We bought two. This is not traditional furniture and many of the pieces highlight The artist, designer or maker. With chic designs and a bit more moderate prices, CB2 is distinguishing itself as a younger and more updated sibling of Crate & Barrel.Customers appreciate the fresh styling that CB2 has to offer and can find design inspiration in their catalog. The minimalist style furniture is not to my taste. Simple but contemporary selection. I contacted CB2, we've gotten the runaround. Final update 9/2/15 The store called me. I watch as the FedEx guy brings my package. I'm gonna go to Room and Board from now on - they actually deliver on time and tell you straight when that will be.. Bitter disappointment at this place. They showed up an hour late on a Friday out of delivery time window and to MY OLD address. The one in the store was very comfortable. Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). I had purchased the sofa 6 months prior and they told me I could have a full money refund. Really love how update they are with the designs. They won't let you use the bathroom either. In 2001 Crate & Barrel partnered with the kids furniture brand, The Land of Nod. UPDATE: the furniture was delivered but one item came damaged. I've had to often approach staff to get help and to eventually buy something. Hello! Can't wait to buy more from them! The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. It felt like I was invisible in this store. People here only post problems for you, not solutions. The showroom is modest with around 5 beds/tables/livingroom set ups each. Nice store, but they pretty much focus on furniture and home accessories. All this communication is going on while I'm at work, and I had to step away from work several times to talk with them. I can't help but wander into CB2 as often as possible. I replied with my order number and this is what I got- "Unfortunately, we are unable to assist in this case. CB2 Furniture - Crate&Barrel I'm returning the stuff I got because the tow company can get my money but I won't let the store also reap from this scam. All Clearance and Outlet - Crate&Barrel I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. Terrible customer service. I don't think it even crossed her mind to charge me for the broken item, but she cheerfully pointed out more of them in case I was still interested in taking one home. Msg frequency varies. It was kind of creepy. Thanks to Tracy we will definitely be back for any future household purchases. Great merchandise and displays! CB2 has been around for some time. Suite 69473 Convenient location Low inventory of items on sale Indifferent staff. Will definitely shop here again! They ended up being fairly inexpensive on sale for the price, super chic, modern and comfy. You will be very, very, very pleased. 2 months and these guys can't figure out how to deliver a table A TABLE on time? We bought 3 furnitures from store, and turned out 3 of them had different defects. It was a pickup and never even scheduled as a delivery! We love the couch but because of the delivery team we would have to second guess a future purchase. The 15 Best Furniture Stores for Online Shopping | by The Spruce I called to the company, and they apologized for that happened and promised to send somebody in the next one or two days. The first sofa I received from CB2 was a dud, it happens, but their customer service blew me away. I don't know why people are hating on this place so muchunless the customer service used to be really bad and then they upped their game. It's unfortunate that they didn't give us the right information in the first place then we could have avoided all of this and maybe Karen would have been better at her job. I was happy to buy a floor model but no, they don't sell floor models. I eventually spoke with someone in their shipping department (who was super nice - Thank you! I have purchased many pieces of furniture from CB2 over the last year and it is my favorite store out there. (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. Now we have a tabletop in our dining room table until we can get the legs. THE MATERIAL IN THIER SOFA STAINS FROM WATER. I picked up 3 of the 4 necessary boxes from the store itself the next week. If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . Composed of prints, photography, paintings and wall sculptures, Crate & Barrel Wall art is the kind of artwork that will fade pleasantly into the background while undetectably setting a mood. Like I said, it was well staffed and pretty easy to get helped there, even for something as silly as using the bathroom. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. There are so many other stores with better customer service and return policy's. More info. - One week (5 business days) later, I still had not received any information about when I could pick-up the item. So helpful that I spend $150 on some rando stuff I don't really need! If you want to update your home, look no further than CB2 for inspiration. I love Crate and Barrel and I can't fault them too much for the lack of knowledge that their employees seemingly possess, but don't lie about things if you don't know and/or you just want to end a chat. I had the best service here today. But the staff are super nice and I love that they have a pick up door in back so you aren't struggling to carry heavy items/furniture to your far away, uptown parking spot. They sell great, design forward furniture and household items at more affordable prices. Design Within Reach. I always had to shop online and prayed for the day a store in Miami opened. They sent us items that were used and missing hardware. No matter what your WFH space looks like, having some cool furniture to work at makes Monday mornings a little easier. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. The lack of follow through has disgusted me so much that I convinced my girlfriend to avoid the store completely. No matter what your dream roomscape looks like, we've got the right mix of cool furniture to make it happen. HUGE shout out to Chelsea and Martha, who gave me great design advice as I'm furnishing my new home. Alas, I need to cancel my work appt and be at home now, for CB2 to arrive. They didn't. High style at affordable prices. Fine! One continued to stack a display and organize as if I was not looking for assistance. Well, December came, and nothing. Find another furniture store, there are plenty of better ones. In the end, however, I stand by my previous statement. I have bought several things from cb2 including their Marta glassware. I deducted two stars for in-store and online. The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. When I got to the store, I wanted to see what it looked like before I walked out with it. I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. You originally had 15% off when you placed the order. Don't buy from CB2. it looks amazing i get many compliments. Over the winter we stored it as suggested, clean with the cover purchased from CB2. The pros: Modern and stylish lamp designs and lighting options. I fine to wait for an item to be in stock, but accurate delivery/stock dates are nonexistent and CB2 doesn't seem to care. Then he helped us figure out the logistics of hauling it back to our house (required an Uber XL). I don't love shopping but these ladies made it fun. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. I had the delivery come in two different days since everything I wanted was not in-stock. Then once it checks back into the warehouse, the remaining credit will go onto a shop card (of this can be emailed to you, as well). Ships free. When it arrived, I received daily emails reminding me I had 14 days to pick it up. With regards to the nightstands, dressers, and wardrobes, most CB2 customers are happy with how these pieces look and appreciate the cohesion they add to the bedroom design. Cb2: I think we are going to have to order it. Now I'm officially a little addicted to there minimalist design ideas, dinnerware, accessories, and art. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it? We believe "sales" are unfair and misleading because often times retailers . CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront.
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