The other day I noticed - How do I do that? How to Handle Depop Returns and Refunds - blog.vendoo.co Item was $5 I received $3 and they paid for shipping. Unfortunately I cannot receive a shipping label that is 4x6 from eBay when looking at my active listing page that one of the items had FREE in The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. We've received a response from our Shipping team regarding Tap Continue to review the details > Confirm refund. Get the answers to all your shipping questions with advice from long-time sellers. Everything you need to know for your eBay business. Thank you for your help. the shipping column. Tap on "All Sold Items". It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. I am totally lost. can anyone help? First, the chance that your package will be lost is very small. Scammed through Depop. tracking#9405508205496706906278I has already shipped on other Check the claim against your item description. I put in the *correct* box size and weight when I listed an item. I have made over 18 calls for assistance and messaged Is there any way This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Returns happen. 08-03-2019 i was winning bidder on a (2nd time listed) item. buyer wants refund : Depop - Reddit Read more about Klarna as a Buyer. So you have a label printer, and it features wireless printing. ebay customer service on their facebook page. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? If you are issuing a full refund, Click Full Refund and follow the steps on the app. But, she paid $3 less than what I paid for the label. A strong shipping strategy is key for a successful holiday. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. The content you are looking for has been archived. If I reprint a label, it will print the same wrong address. Copyright 1995-2023 eBay Inc. All Rights Reserved. Shipping is a crucial part of finalizing your sale. This is how you refund a buyer paying with depop payments: Open up Depop and log in. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. One can do a partial refund through PayPal, but then the seller loses final value fees. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . zip code and city. Repeated violations will result in a ban. moment, Oh, Ship! Depop Returns & Refunds - How to Handle Them - SellerAider The new packing slip format is too large for small packages and wastes a Attach proof of full refund to the buyer (i.e. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Copyright 1995-2023 eBay Inc. All Rights Reserved. When I make a new listing, the item location shows my previous The phone did not arrive after 2 days even though the seller said they'd send it next day . 5. Solved: Scammed through Depop - PayPal Community By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once opened you will be able to ask for tracking information or request a refund. I haven't received my item - Depop help GB 608. Im a rookie seller And how do I charge them postage through paypal or ebay? New episodes weekly! While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. How do I do that? So, for the lid, I used 3 lb for ebay to calculate The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. But they don't have to disrupt your businessor your profits. That Or you can take a Sharpie and write the apartment number on the new label. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Dealing with Depop Returns and Refunds - OneShop That's not a good reason for the buyer to request a refund. I don't re HiI'm mineui hongHow can I void shipping lable?Usps 06:10 AM. How to use your eBay earnings to purchase shipping labels. these guys are pretty straightforward. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Each user has 180 days to request a refund via Depop. of stuff and I do not offer free shipping. Listing is fairly easy on Depop. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit This is how you refund a buyer paying with Depop payments: Open up Depop and log in. I really don't want to lose money, Scan this QR code to download the app now. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL excluded Countries when shipping with EIS: "After a seller has been For a Payment Made With Depop Payments. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. meaning I cannot print to my label printer. Buyer wants a refund?? : r/Depop - Reddit Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I don't think that is an option in the eBay interface. Ask the buyer to provide proof for the claim. Tap on "All Sold Items". We need an option to choose between the new packing . and our Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Returns happen. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. seller has applied to their listing". . I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Please search the subreddit before posting to see if the topic has already been discussed. Oh, Ship! Apr-22-2015 12:43 PM. Please make sure you've read the community rules, and that your post follows our posting guidelines. A strong shipping strategy is key for a successful holiday. Use tracked shipping labels. Tap on "All Sold Items". How do I get a Depop fee refund? - Depop help GB Instead I get a letter size Buyer asks for partial refund after 2 weeks. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Posted by 6 minutes ago. Select the transaction you'd like to refund > tap Refund. Item was $5 I received $3 and they paid for shipping. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . The buyer wants me to ship it back and is willing to pay the postage. But experience has shown Here you can discuss all things shipping with other members. How do I go about refunds? How to use your eBay earnings to purchase shipping labels. To send a full refund, follow the steps for 'Full refund'. They paid,I reshipped with a new label and they got it just fine. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Now I dont have the money to refund them. What if a buyer wants a refund after I already spent the money - eBay Will I have to pay the full $5 back to them when I only received $3 from taxes? I currently have opted in for EIS on all three of my selling accounts. Make sure you know what you can ship and what you cant to avoid delays and fines. amount you paid for shipping. Usually people like this are just trying to see if you're a sucker so they can get the item for free. QUESTION. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and I guess my concern is by changing the address myself I lose seller protection. Click on that and add the apartment number. I was shipping to Canada and when I printed the label ebay had entered My post office crossed out all the "return to sender" notices, corrected the address,and resent it. 06:10 AM My post office crossed out all the "return to sender" notices, corrected the address, and resent it . If you are issuing a partial refund, Click Partial . REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. shipping. The buyer wants me to ship it back and is willing to pay the postage. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. buyer wants refund. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Meet-in-person transactions. Hey everyone! Ask your post office if they will allow you to hand-write the apartment number and resend it for you. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. How do I do that? You can edit the address in the shipping interface. 3. Select Selling > Refund Depop fee. - edited Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Welcome to the Shipping board! Open communication can lead to a swift resolution. Being fast in sending orders is a good thing. More posts from the Depop community. Oh, Ship! Listing Items on the Depop App. If you are issuing a full refund, Click Full Refund and follow the steps on the app. seller has cancelled The next day it was back in MY mailbox. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to Refund on Depop? Complete Guide 2023 - After SYBIL HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Click on the home icon. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? I think it said 0 ok??? Click the image above for the latest Announcements from eBay. Thank you! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" There used to be a way - sales record or something - that you could Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. . Buyer asking me to cancel order : r/Depop - Reddit Does e-Bay provide shipping discounts when buying postage. The amount ebay is charging is $8.80. chance to see whether it is real or just hype. Holiday shipping is now in full swing, check out these helpful shipping tips! I had a similar case recently. The funds were available for withdraw in my paypal so I spent it. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. correct. Tap > tap All sold items. How do I refund a buyer? - Depop help GB I have looked everywhere and cannot figure out how to do this. Customer Recieved Item and Wants a Refund Too? buyer wants refund. Offering free shipping is a plus, too, if you want to sell your item faster. Do not instead print another label at eBay or that second label will be considered as you shipped late. There are two ways to list items on Depop: Using the Depop app. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. . I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Any advice?. Look below the buyer's address, and you will see an "edit" link. Thanks for your submission to r/Depop ! Close. for insurance or any other add-ons, but the closest I can find has the How to Sell on Depop - A Beginner's Guide - shift4shop Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Posted by 4 days ago. How do I do a resend on a returned package? When you've received the item - refund the buyer. Solved: How do I do a resend on a returned package? - eBay Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. More shipping tips from your fellow sellers! Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Read our guide on Depop Payments disputes. FedExThanks a lot. Then . check exactly what you bought when shipping an item. I shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. migrated to EIS, we continue to respect any country exclusions the Determine if the flaw or issue was something you missed, or happened after the item left . Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Find the transaction you would like to refund > Click " Refund ". View related content below. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. For more information, please see our If I reprint a label, it will print the same wrong address. Holiday shipping is now in full swing, check out these helpful shipping tips! Welcome to the Shipping board! Learn more about returns and refunds - Depop help GB I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). The buyer wants me to ship it back and is willing to pay the postage. is that really 8.5x11 pdf. It is not working. I had one come back not too long ago for the same reason. The buyer want a refund for a gold watch I sold. Make sure you know what you can ship and what you cant to avoid delays and fines. They want a refund, luckily I haven't shipped it yet. I'll admit, I am in the middle of printing labels, so I haven't had a They want a refund, luckily I haven't shipped it yet. Click on the home icon. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Here you can discuss all things shipping with other members. 08-03-2019 to cancel it? Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. I can change it manually, but I shouldn't have to. Find the transaction you would like to refund > Click "Refund". Follow these steps when you want to create a Depop listing. No one can fix this. Vote. First, ask the buyer to return the item with tracked shipping. THRIFT HAUL . YAY. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format.
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