I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. Accessibility Resource Center Skip to main content. Customer Service Rep. 04-23-2023 11:13 AM. I'm eager to assist you in addressing this. *Store drop-off and UPS options aren't available in all situations. It is terrible to read about your experience trading in your phone, jennk1. Excludes Verizon Prepaid plans. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. The other day, I noticed, they appraised my phone for $142. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Can you please elaborate on your questions/concern? Use our. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Does Verizon trade-in cracked screens? The other day, I noticed, they appraised my phone for $142. Archived post. You will receive your first account credit within 1-2 billing cycles. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Verizon trade in for iPhone 13 | MacRumors Forums New comments cannot be posted and votes cannot be cast. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Verizon Wireless Trade-In Program: Their Customers Will Love It You can have someone call me at 9am pst today to discuss. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. I called and they said not to worry, the $33 per month will start being applied next bill. If there is any remaining credit it will be put toward your Verizon account. Verizon trade in problem. Need help. : r/verizon - Reddit Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Reddit - Dive into anything So I wanna know if anyone else actually got their credit? How to trade in your mobile device | Verizon Customer Support And we want to make sure you're getting your promotion! Stores your username on this computer. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Watch How to find your device ID for more options. I just had something similar happen, a Trade-in offer that went from $300 to $24. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. If so,. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Get the trade in value for a device. Please send us a Private Message for additional assistance. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Also, $45/mo sounds like multi-line pricing. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. By signing up you are agreeing to receive emails according to our privacy policy. We are here to help! Im supposed to check back in 24 hours. vzw_customer_support. Device trade-ins are final. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. I expect my last two bills to be paid for my time and trouble. PayPal credit within 2 weeks of receiving your device. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. 2 Be prepared. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. It's very quick and simple and will get results: Hello! Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. If youd like, you can apply it toward your bill, or save it for a future purchase. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Excludes Verizon Prepaid plans. You need the device ID to do a trade in. Due to inactivity, your session will end in approximately 2 minutes. Continue with your trade-in by choosing a payout method and your trade-in return method. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Extend your session by clicking OK below. I encourage others who experience similar problems to do the same. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
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Articles V Originally published in the Dubuque Telegraph Herald - June 19, 2022 I am still trying to process the Robb Elementary... I have had the privilege of traveling with one of our University’s International Studies classes this week. We are studying... As some of you know from previous posts, I am attracted to the early 20th century Hebraic philosopher, Martin... I am still struggling to understand the real “why?” behind members of Congress being the first in line to receive... Editor’s Note: the original version of this post was distributed to the University of Dubuque community in mid-January 2021. This...
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\n<\/p><\/div>"}. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. The $35 fee helps to recover some of that revenue loss. About trading in devices to Verizon Expand All For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. How can I get a copy the contract I signed and agreed on? I've never owned a S5 and definitely sent a S9. rpaulmerrell 6 mo. Trade-in your Apple. Use your submission ID or the email address that you used when you first made your trade-in request. Thank you for reaching out to us. Get up to $500 when you. Verizon will pay for shipping to return the trade-in. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Thats what my trade in status said on the app. You are in the best place to get this corrected. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. This is not an isolated problem based on the number of people saying they had the same thing happen. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. This was just one of my many, many issues. Delivered within 2 weeks of receiving your device. I've been dealing with the same issue since December 2021. Archived post. Hi! wikiHow is where trusted research and expert knowledge come together. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Send in only one device per package. Excludes Verizon Prepaid plans. I feel your pain. Turns out Verizon's trade in process has issues. Applied to your Verizon mobile account within 1-2 bill cycles. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. We want the trade-in process to be smooth and easy! Check your spam folders because we send all notifications about your trade-in to the email address you provided. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. And that's only the people that could log-in to even like/reply. Yes. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. What the hell is going on? *
I think I'll take under advisement contacting the BBB and FCC. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? How to Win a Complaint Dispute With Verizon Wireless. We're looking forward to working with you! The iPhone 13, 13 Pro . Enjoy! Device trade-in value: How much is my phone worth? First they never sent trade-in kits. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Trade-In kits not recieved FOUR times - finally I - Page 3 Scan this QR code to download the app now. (Maybe he meant 6 months?) Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals It is common for some problems to be reported throughout the day. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. File a complaint with the Better Business Bureau. It nearly drove me insane. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. Dial 1-800-922-0204 from your home telephone only. If your mobile device has no trade-in value, you can recycle it. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Your submission ID is a unique identifier you can use to track your trade-in submission. To get your device to us, you can either: Need to change your trade-in method? Request a shipping kit during the online trade-in. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Stop saving old devices; cash them in credit towards a new device instead. When it comes to trade-in values, this is where Verizon falls short. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Avoid calling when you are on the road or have something pending. Step 2: Send us your old phone After you receive your new phone, turn in your old device. Sign in to the Verizon Community - Verizon Community iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Sadly, it can slash up to half of the credit you will be getting. I called and they said not to worry, the $33 per month will start being applied next bill. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Issue your credit or Verizon Gift Card within 1-2 billing cycles. Today, they credited my account with $142. Please help! After you accept the trade-in credit and send us your device you can't get the device back. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. We have sent a private note to gather more information and work on the solution. Not a Verizon customer, yet? I can understand where your concern is coming from regarding the difference in value. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Welcome to /r/Verizon! Correct answers are available for this post. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Here's how to find your device ID. Your Device ID and IMEI are listed under the Device Information section. If you've already shipped your device, it cannot be returned. When you trade in or recycle your old devices, you reduce clutter and protect the environment. No trade-in value will be provided for these items, and they won't be returned. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Visit a Verizon store for help cleaning a charging port. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Why it was never clearly explained to the customer by all reps she chatted with? Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Get up to $500 when you. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Check out the latest deals from Verizon on smartphones, accessories and more. SO I'm confident there's a huge under-reporting bias going on here. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. They'll pack and ship your device. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait.
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