Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." Cancel. Write a Review. A stock photo of a ferry entering Nantucket Harbor. Vineyard Haven, MA The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Subject to change except on confirmed reservation. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. 228 Palmer Avenue Falmouth, MA 02540 Based on per room/per night. Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Check out our 'Ways to Save' for residents page! Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. %%EOF It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. No pets (except for service assistance animals) are allowed in any food service area. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. Owners are required to clean up after their pets. Reply. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Ferry Policies, Forms & Information | The Steamship Authority Are there COVID-19 precautions passengers need to follow? We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. Are there any restrictions on their use? 02543, (508) 548-3788 Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. All Martha's Vineyard Ferry Line Schedules | VineyardFerries Please note that you cannot change your PIN. No. In addition, all. Steamship Authority cancels some Memorial Day ferry trips due to Steamship Authority Announces Headstart And Reservation Opening Dates As a result, customers traveling with us today may experience . Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. When should I arrive at the terminal? Ransomware Attack on Steamship Authority of Massachusetts Causing @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. No. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Your reservation will be a ssigned a standyby number. High winds cancel morning ferries. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Yes, lower excursion fares are available mid-September until mid-May of the following year. Secure, on-site and off-site parking is available at both terminals in . Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. 02557, (508) 693-0125 SSA Still Hobbled After Ransomware Attack - Vineyard Gazette Does the Steamship Authority have any security procedures? Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. 2/4. Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Regular cell phone airtime charges apply. A bike shuttle bus is available every day throughout the summer season. PDF 2023 EXCURSION PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com Please consult the Customer Handbook for eligibility requirements. Pets are welcome on board our ferries. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. UPDATED Wednesday, June 9, 2021 - 11:30am. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Fees may apply. Click Here to view the Parking Permits page. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. From there, navigate to the My Profile section. You will then pay the appropriate parking charges for that time period in advance. Can it be towed onto and off of the ferry? If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. Click Here. Noah Asimow. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. We can provide you with towing/pushing services, where an employee and a vehicle (such as a tow motor) tows or pushes your vehicle onto or off of a ferry at the time of the vessels loading or unloading. In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Steamship Authority operations still delayed after cyberattack Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. Steamship Authority's ticketing still delayed following ransomware attack. Retweeted. Please obtain a confirmation of your appointment with the details of the appointment (see below). Sailing Schedule. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). How many people will be traveling? Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Hyannis, MA Visit our website at www.steamshipauthority.com, and then log into your profile account. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. What if I can't get a reservation for the particular trip I want? The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. You will be prompted to enter your email address and security code. If your last name has changed, you can make the change to your profile. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. The Steamship Authority held a public contest to name two new ferries. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; A proposed bill would give mainland ports more say in Steamship Generally yes. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. Get more local news . Check out our 'Ways to Save' for residents page! Can I travel with my vehicle between Hyannis and Nantucket without a reservation? What is the Steamship Authority's Headstart Reservation Program? We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. 02601, (508) 771-4000 How do I sign up to receive the SSA's eNews? The transfer slip must contain the information regarding the person (or vehicle) using the reservation. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . Steamship Authority @SteamshipMA. Specify Passenger and Vehicle Details | The Steamship Authority Do I need to have a written confirmation of my reservation? At our discretion, the reservation may instead be valid only for standby travel on the following day. Steamship Authority Ransomware Attack: Ticketing Problems - CBS News Preferred Space reservations are non-refundable and non-transferable. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. Yes, except during our Reservation Only Periods. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Welcome to the Steamship Authoritys Downloadable Forms page. This enables us to provide you with more accurate maps and internet-based driving directions. The tickets in these books are valid for transportation for one year from the date the ticket book is sold. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. Liked. Fare increases are based upon the vehicles length over 17 feet. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Room rates do not include 5.7% state and 6.0% local occupancy tax. Search | The Steamship Authority We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. 1. Are there any restrictions on my vehicle reservation? Does the Steamship Authority have any special group fares for student and youth groups? One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. "The Authority. Standby travel is available on the Nantucket route every day of the year. Generally there are no restrictions on the use of these books. However, they will be transported only on a space-available basis. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. What happens if I simply do not use my high-speed passenger-only reservation? Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. Show . Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Here you will find applications and program information available for viewing or downloading. My car won't start and I need to transport it off-island for repairs. Reservations not changed with one hour's notice can be used to travel standby that day only. Click here to manage your travel alert preferences. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? I have a vehicle reservation for a particular sailing. Tweet with a location. Steamship Authority cancels ferry service through evening due to Henri The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. For more information about our standby procedures, please click here. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. 1. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. Steamship Authority on Twitter The customer generally will be issued a full refund less a $10.00 processing fee. Close. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. Yes. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Please consult the Customer Handbook for eligibility requirements. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. . To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Do you offer lower excursion fares for Island Residents? Traffic and noise is a problem across the Cape and Islands, he said, "but . Reservations cancelled at least two hours before the scheduled departure will be fully refunded. At our discretion, the customer's vehicle may instead travel on a standby basis the following day. Yes. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. If all three of those criteria have changed, please call our Reservation Office for assistance. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Mass. Steamship Authority Still Impacted by Cyber Attack - NBC Boston hb`````Z P#0p4 I@1o^kX~X73i In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Are there any special precautions I should take while riding on the ferry? 228 Palmer Avenue Falmouth, MA . Barnum Bucks. However, they will be transported only on a space-available basis. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. You will receive a standby slip with your standby number and date. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. "It's insane. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. No Ransom Paid In MV's Steamship Authority Cyberattack Crew shortage causes Sankaty ferry cancellations Search 6 Results for "cancellation policy" 1. Policies - The Nobnocket Boutique Inn Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. A permit is good for one vehicle only. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge.
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