Mears/Terraquests biggest coup is running a big piece of the whole UK planning system: 90% of all planning applications in England and Wales (according to a Mears presentation) go through one internet system called the National Planning Portal. We will discuss this point further below. If you have any sense AVOID AVOID AVOID. As a result a range of different investors own stakes in the company. Unfortunately, legitimate complaints about employes result in rank retaliation. EMERGENCY REPAIRS: If you have an issue that poses a risk to life or the structure of your home, please report this to us over the phone so we can assess the situation quickly and get you the help you need. Notably, Orchard & Shipman were sub-contracted by Serco to run much of their asylum housing contract in Scotland between 2012 and 2016. If you live in Substitute Service Family Accommodation (SSFA) (a hiring) the allocation, sourcing, move-in and other issues will be dealt with by Mears. It also manages the National Planning Portal, which processes most of the UKs planning applications, and last year it bought rival outsourcer Mities social housing division. RAF Wyton Our Services Housing services to meet your needs Working in partnership with the social housing sector for the past 30 years. House Building. - Customers are made fully aware of our complaints process and timescales when they raise a complaint and are kept informed of progress through the duration of the complaint process. To log a compliment for Pinnacle, Amey or VIVO staff, please use the following link pinnacleservicefamilies.co.uk/compliments. Honestly dont know why people would use you. A court case challenging the evictions is currently in progress. These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. Endless damages to the property. Mears goodwill comes from their acquisitions of housing and care companies. Whether it be a complaint or a positive comment, we want to hear from you; your feedback helps us to understand you better and to continually improve our service to you. Mears financial health at first glance appears solid. . Mears home care operations only broke even in 2017. We will keep records of all customer contact, including complaints and the details of any investigation carried out so that we can deal objectively with complaints when they occur. Mears other big government tender was less successful. Compensation is paid in the form of Love2Shop vouchers. Your welfare team can offer support or mediation to help you. A separate investigation by Audit Scotland also concluded that the councils accounting of money payments in the Mears contract was not illegal. We know that better services come when they are integrated, which is why we have developed a broader range of services to support the placemaking goals of our clients. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Mears lost out to rival outsourcer Amey. Mears Group will always aim to resolve your complaint however; if you are not satisfied with our response, we will escalate this to a senior colleague for re-investigation and we will provide you with a further update/proposed resolution within five working days. Pinnacle will administer the compensation automatically on behalf of Pinnacle, VIVO or Amey. An investigation will then be carried out depending on the nature of the complaint, this can take some time. Repairs | Mears Living We also found that while staff pay at Mears may have compared well to that at other major home care companies, it was still barely above minimum wage. Gaslighting of refugees Continues - Positive Action in Housing To make a complaint or provide positive feedback, please use one of the contact methods on our Customer Satisfaction page. Absolutely disgusting. From experience I can confirm that they will promise much about the condition of the property then when it comes time to hardback the houses. At present Mears does not appear to be close to the same fate. One, now in the bag, covers major Home Office asylum housing contracts for Scotland, Northern Ireland, and North East England, Yorkshire and the Humber. But there is no evidence of any illegal wrongdoing. In its last annual report, for 2017, Mears work brought in revenues of 900 million. Do you have information about Mears youd like to share with us? Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. He then found a home at Mears in 2013, becoming Chairman of its social landlord businesses Omega and Plexus. Whilst good disabled people suffer most of time in silence no wonder suicide and mental health are on the rise. But these all depend on increased local authority funding, which is hard to predict with any confidence. These items are used to deliver advertising that is more relevant to you and your interests. This is reflected in the non-execs on the board, who are plugged in to these different parts of the regeneration industry. Whitehall For example, in recent developments in Luton and Basingstoke. Contact AFF as we speak to lots of families and this enables us to spot trends. As a result, while a company may be acting primarily in the interests of its shareholders, responsibility for its actions is difficult to lay at the door of any one shraeholder. Anyone can write a Trustpilot review. Support for tenants, including support for rent payment and . All the while the keep playing tennis with me telling me to go to cancil while they tell me to go to mears . If we are unable to meet this timescale, we will let you know and keep you updated on progress. relevant documents or dates/times of relevant visits/phone calls. Include copies of any evidence, e.g. Most of Mears contracts are with cash-strapped local authorities. Suggested companies are based on peoples browsing tendencies. However, the education inspectorate Ofsted gave the Mears Learning division, which runs apprenticeships in the company, a negative rating of insufficient progress in its report in May 2018. As of 2017, the last year for which full financial results are available, Mears had not increased its levels of borrowing, even with its move into housing development rather than simply maintenance. I called straight back asking for her full name but she refused! Floor 6, Zone A 51% of employees would recommend working at Mears to a friend and 39% have a positive outlook for the business. Regular inspections to ensure our homes are safe. reviewed by '1-2-let' "Mears Group have a a ONE BILLION POUNDS government contract to house asylum seekers. Or do you have information on a company that you would like to share? On the flip side, if you have a positive comment about their service, please let them know so that it can be developed as best practice. If you have any issues please also contact the AFF Housing Team onhousingsupport@aff.org.uk, I truly appreciate the work that you all do., Thank you for all the guidance and support. Company Watch (no relation to Corporate Watch), a financial analysis firm used by the government, recently described the business models of outsourcing giants Serco, Capita, Interserve and Mitie as bankrupt. Is there a company you think we should be looking into? Mears is an outsourcing company working in two sectors: housing management, and home care. In order to proceed to the next stage of the complaints process you must ensure that the earlier stages have been closed. Mears are a terrible company to work for management don't care about there workers especially tower hamlets branch alo they lie a lot never turn up when thy are meant. It had hoped to take over the contract to run much of the Ministry of Defences main accommodation estate in 2018, after Carillion went spectacularly bust. The overcharging came from another company sub-contracted by Mears but the councils audit review found that it had not been picked up because of insufficient control mechanisms operated by Mears. The councils report also acknowledged a general break down in trust between the council and Mears. This storage type usually doesnt collect information that identifies a visitor. Mears buys up properties, does them up and sells them on to a long-term funding partner, perhaps after a few months. We have adopted the Housing Ombudsman's definition of a complaint, which is. Social and Affordable Housing | Mears Living After all costs were taken off, Mears profits were over 20 million each year between 2014 and 2017, and solidly above 10 million in the years before that. The company agreed to raise and equalise wages after 80 days of strikes. And I guarantee they treat the elderly the same . But the plastering scam was not an isolated incident. A 4 month old, a 1 year old, a 2 year old, a 14. Registered Office: Innova House, Innova Park, Kinetic Crescent, Enfield, London EN3 7XH. Thirdly, they will help develop relationships with key partners, such as local councils, who Mears may also work with on more profitable developments. Read more about our complaints process, here. The council put the regeneration scheme on hold in January 2018. Quote the Stage 1 complaint reference number and briefly set out your complaint, why you are not satisfied with the Stage 1 response and what outcome you would like. Main Building Mears is still employed as repairs contractor but now under council management and with its work clearly badg[ed] .. as undertaken by Mears Group PLC to remov[e] confusion for tenants. To give a few examples, non-executive director Julia Unwin is a high-flyer in the charity sector who also has a foot in the privatised water business. In short: allegations have flown thick and fast around the Mears Scotland contract, and there is no doubt that the council leader was close to Mears executives. Regular inspections by our housing officers to ensure safety and compliance with relevant legislation. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. Include all essential information, such as reference numbers, and ensure that you give up to date contact information. A telephone number and e-mail address. They are listed as non profit but are companies limited by guarantee rather than charities. Mears housing complaints, stories and advise - Facebook However, Mitie Property Management has been one of the worst performing parts of Mities business, which the company has been looking to get rid of for some time (click here to read more in our 2018 Mitie company profile). This will be carried out by a more senior manager or by the Mears Group Customer Success Team. Blocking categories may impact your experience on the website. Mears says its care workers are paid above minimum wage and that it is central to our strategy that care workers are properly recognised as the skilled workers they are. It has set up a 30 million fund for this sideline. Consistent profits have allowed Mears to pay millions out in dividends (the jargon for the cash paid out) to its shareholders. This time? Ministry of Defence In the Construction & Manufacturing category, The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke. According to the union, workers at Manchester Mears and Manchester Working (a joint venture with the council) were being paid up to 3,500 less than colleagues for undertaking the same work. 19 were here. The Mears home care business struggles to break even and to keep care workers, unsurprising given the infamously low rates of pay in the sector. These Direct Labour Organisations (DLOs) made no profit and recruited and trained people to maintain the housing stock. Complaints process. They will work quickly with Mears, to help resolve problems or offer you support. If necessary, contact Environmental Health to record the noise levels. At the time of writing, the top five biggest stakes are held by investment funds: Most companies on the stock market have similar ownership profiles, with no single investor having close to a majority stake. Many of these are Terraquests customers. Meanwhile, allegations of overcharging scams and possible council corruption hang over deals from Brighton and Scotland. TECH: A Guide to the Politics and Philosophy of Technology. CD(P) Service and Veterans Welfare Accommodation Policy C2 It may sound obvious but, start by talking directly to your neighbours perhaps they dont realise how much the sound is travelling, or that their dog is barking the whole time they are out. Mears presents itself as a step up from notorious outsourcing rivals like Serco and G4S. If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can raise the complaint to a stage 2 with DIO. I was waiting almost 3 years for an ongoing repair to be fixed! Almost 3,000 of these are run by Mears two non-profit subsidiaries Omega and Plexus (see section below). Over the past weeks it has become clear that in South Yorkshire at least, the working of the Mears housing contract is in chaos, putting asylum tenants at daily risk. Financial compensation for anything out of the above is not possible via the suppliers, however, you may be able to claim via the MODs contracted claims administrators in the common law claims department clearer guidance has been issued as to how and what you may be able to claim for without having to go through the complaints process. Address:Innova HouseInnova ParkKinetic CrescentEnfieldLondonEN3 7XH. But it is run privately by a joint venture which is 75% owned by Terraquest. To make things worse, a lady called Nikki/Nicky was beyond rude on the phone, and for no reason whatsoever! Absolute criminal s I moved in to my new home and I m disabled and have mobilty issues they have done the Absolute minimum to insure my home was ready to live in . To terrible running of a firm how they one another contract is beyond me no loyalty. My good god these are renting houses too..perhaps they would like to collect the broken Asbestos they left behind.. David Miles Before joining Mears in 2012, Willie was head of Glasgows arms length company City Building, which was spun-off from the city councils old building services department and became embroiled in scandals over awarding contracts to several Labour Party donors. They are not professional whatsoever!! All of which could be very profitable for Mears and other private sector partners. He then worked from 2004-15 as a partner and senior advisor at Gleacher Shacklock, a corporate finance consultancy set up by another ex-Dresdner banker. Set up in 2015, it initially had the relatively straightforward aim of maintaining the councils existing stock. Without this, the overall worth of the company according to its accounts would drop from 210 million to just 15 million. A related business line is property acquisition funding. Mears housing complaints, stories and advise - Facebook All of which could be very profitable for Mears and other private sector partners. Try to resolve it yourself and keep your UWO informed. We will discuss this point further below. When you visit websites, they may store or retrieve data in your browser. (replace [at] with @). This storage is often necessary for the basic functionality of the website. I had problem with my sink blockege since 18/03/23/ to this day 03/04/23/First time I had a visit from a plamer just arrive and done nothing.he recommended that need eclectic because he has only manual,do he will recommend ather person to came visit me.Few day no one show up .I called them I had an argument with call centre they have no clue what ever and very rude.They take their own side no professional Lucky me I had another appointment with someone one else electric Unblocked tools , actually the guy he did his best unfertenetly the unblocked sink rise to broken pipes wasn't Delbert not all After that he stopped what he was doing he said he will rise to there office and let them know now is broken pipes on the bathroom he left .After few I called to find out Again I had an argument as uselIt was tens I did asked for manager to talk to if I got senior member and she was reasonable and had another appointment. To effectively deal with complaints, it is necessary for them to be considered as close as possible to the date of the matter arising. Added to this, Mears like Serco and the rest does not own a vast array of tangible assets such as buildings, land or equipment that it could sell or rent out in the event it needed to raise cash (but see the housing section, above, for details of Mears current attempts to change that). He is well connected in the university world, as a former director of City University and now of the University of London. It finally turned a very small profit on home care in 2017, after it had closed a fifth of its branches, mostly in the north of England. When something goes wrong, or you are not happy with the service you have received from us, we want to know; so that we can put it right, and improve things for the future. In addition, Mears stated in a June 2018 investor presentation that a key priority is to also achieve Registered Provider status in Scotland. Housing Management. Absolute cowboy outfit. Both Serco and G4S complained of losing large sums of money on the previous deals. United Kingdom, Email: contact[at]corporatewatch.org In Scotland, Mears has a major contract with North Lanarskhire Council, worth an estimated 445 million over ten years, to maintain the councils 36,500 council homes, as well as schools and public buildings. . These items are required to enable basic website functionality. Failings in one branch saw people left without medicine and meals. Email: mearsliving@mearsgroup.co.uk. All rights reserved. If you remain unhappy with the outcome of our internal complaints process, you have the right to take your complaint to either of these bodies. Council housing was not just owned and managed by Local Authorities, but maintained and repaired by local in-house teams. Image: Glasgow asylum housing run by previous sub-contractor Orchard & Shipman, whose old CEO now works at Mears. But, at least, providing this service must give it a real familiarity with the planning system and how it works across the country. Borrowing too much from banks and other lenders is a major reason why construction and maintenance companies go bust, Carillion most recently. If possible, type your letter and print it off, otherwise ensure anything handwritten is easy to read and neat. The rate of compensation in this instance is a 25 voucher per person (13 years or above) per night and a 10 voucher per person (under 13 years) per night. Take photos photos are a good source of evidence, especially for problems with damage with housing or products; make sure they are dated. Our people | Mears Living In June 2017 Mears made headlines when it tried to ban workers from having beards. Both are wholly owned by Mears and are registered with the governments Social Housing Regulator as social housing providers. I have been chasing a job for 5 months now. Absolutely disgusting company! Please do read the relevant policy or speak to your unit HR admin team for guidance as to what you are able to claim for. Mears moved the family to a new home after the incident. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protect against a large bill in case of floods or fires. They should not be allowed to violate people's rights." He decided not to put in a complaint, he said, because he was worried that the Home Office might view this unfavourably while his asylum claim was ongoing. It s discrimination against the poor and disabled. However, if you wish to log your issue as a formal complaint, please let us know and we will record it and investigate it in accordance with our formal complaints process. As of 2017, Mears has the ability to borrow 170 million through those deals if required, plus a new 30 million pot it can access for its new scheme to buy property before selling them onto to long-term developers (see the housing section). Mears housing complaints, stories and advise - Facebook TAROE are a registered charity working on behalf of and for tenants and residents. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. We have 5 children. An explanation on how the process works will be provided along with regular updates on the progress of your complaint. Housing with Care. Find out more about this, here. Again, customer complaints came together with whistleblower revelations - and, yet again, the apparent disappearance of large sums of money. Mears will release its results for 2018 in March. Further complaint has been sent.' . Our Affordable Housing offer includes: Quality homes at Decent Homes Standard or above. What action do you want? Useless. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Most shocking of all: in 2017 Mears tried to ban beards. Remember that your comments may be recorded making a complaint via Facebook or email, may feel informal, but these are permanent records of your comments, so be aware of your language and tone. Most obviously, as it says on its website, Land Referencing is a crucial tool for property developers it enables developers to acquire land and rights over land to meet their development requirements in a timely manner.. Mears also offers a range of management services to other landlords, such as income management (i.e., rent collection), and emergency accommodation. Allegations involving overcharging scams and corruption hang over deals from Brighton and Scotland. In some cases, for example in Manchester or North Lanarkshire, Mears works through joint venture companies set up together with local authorities. This division still makes up over three quarters of Mears housing business. Here are 8 tips for writing great reviews. Do you just want them to acknowledge that they let you down or do you want something to happen? The council also announced it would change the structure, operation and senior management of Your MK. Mears prides itself on having an educational role. His career has been advising businesses on financial deals such as raising money or buying other companies.
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