Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. This is our new website design - it's work in progress. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Contact us if your shop accepts refills and youd like to be listed on ourmap. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. If you own the property, please see our leaseholder contact details page. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. Please contact the repairs department on 020 8356 3691 for required repairs" New way of reporting non-emergency housing repairs online launched Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. We will attend to a normal repair within 21 workingdays. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. This is to make sure that there is no danger to residents or serious damage to property. Damp can cause mould on walls, furniture and on clothes stored in cupboards. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. Therefore, our complaints procedure cant deal with such matters. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 If an emergency you can call 0208356 3691." London, N1 9NW You can take some simple steps to reduce condensation, helping to prevent damp and mould. Hackney's ambition for housing. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. The dxw newsletter is a regular update on what we've been doing and thinking about. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Mould is a living organism and must be killed to remove it. The next steps are to complete ongoing reviews of the service. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" The statement is clear that the Macpherson definition is still relevant today. London Borough of Hackney | LinkedIn Hackney Council Pay & benefits reviews - Indeed The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. Local Government Ombudsman Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. glazing repairs to shared doors or stairway windows, structure and external walls to your block. Select a security question. The Mayor of Hackney has set out an action plan. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackneys first real-time performance dashboard. Between 2018 and 2020, Hackney is building 2,000 new homes. Watch our video about tackling damp and mould in the home. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. Great place to work. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Contact us to find out more. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. Hackney . The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. I had to leave in order to fulfil my educational commitments. Drive to improve our repairs service continues as pandemic backlog cleared Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Housing needs modernisation at Hackney Council - Made Tech Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. in some cases it may be possible to resolve your complaint without the need for a full investigation. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. @NHSHomerton. The results have been immediate. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. We categorise all repairs into four priorities. hackneycouncil - YouTube The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. If youd give it to a friend, you can bring it? It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. There is a reusable nappy community that organises events and provides support. An officer will be asked to respond to the matters raised and their decision will be final. If you are not happy with that approach, we will action a stage 2. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. These acts of reuse help our community and reduce waste. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. This service will allow you to raise all non-emergency repairs. Cyber attack: Hackers post Hackney Council's 'stolen documents' Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. You can also use the call back service you will receive a call without losing your place in the queue). Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. 2008 - 2023. Items are assessed and categorised based on recommended retail price (RRP) and condition. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. You should also report gas leaks to National Grid. Calls Landing Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Around half of. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. ALT. @hackneycouncil. This process can be a continuous cycle. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. Repairs Hub. Hackney residents can try reusable nappies for free by applying for a 70 voucher. 0113 212 0687 Leeds, LS2 7EW The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. Join Loanhood for one-to-one guidance. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. They need to be in a clean and reusable condition. Dependencies It's a Next.js app that works with: Service API for Repairs. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc 1 King's Cross Bridge But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Communal repairs are usually in areas that people share. "@jaycey_ Hi. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. A good start. From Wednesday 19 April, find them at Clifden Centre in. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. All rights reserved. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. We can also advise you on setting up a school composting scheme. If the repair requires extra work or scaffolding then the repair timescales do not apply. Feedback and complaints | Hackney Council View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. 6617101. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Requests for repairs to communal areas should also be made through the repairs contact centre. All jackets, childrens coats, gloves and scarves are welcome. . We value your comments and suggestions to help us provide better services. Hackney Council on Twitter Please sign in with your Hackney email account. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. Clothes and accessories and shoes must be clean, wearable and undamaged. Hackney logo In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. so residents can report the repairs they need on their homes, online 24/7. Repairs Hub. They can book appointments for simple repairs themselves at times that suit them. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Costumes must be clean, wearable and undamaged. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. There will also be a free fruit giveaway and discounted sweet and savoury pastries. dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. They can book appointments for simple repairs themselves at times that suit them. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. All rights reserved. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Our annual Toy Gift Appeal is running from 3 to 24 January 2023. There is a reusable nappy community that organises events and provides support. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. Reduce, reuse and repair | Hackney Council Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. See below details on how you can help. The Dextrous Web Ltd, trading as dxw. Hackney Council. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. London WC2B 4HN Anything you once valued or will be valued by someone else. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. In June 2022 the Council received 14,000 calls relating to repairs. This page introduces our initiatives to help you reduce, reuse and repair. 0345 257 7520 The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. The Council receives around 80,000 requests for repairs a year. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Based on what we learned, we then developed a prototype service that was tested with users. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. To do this, it engaged us to work in partnership with FutureGov. Damp in walls and ceilings can be caused by condensation. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. If your school is open, its important that you still send your child to attend. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Please sign in with your Hackney email account. Fax: 024 7682 0001, Housing Ombudsman Service The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty.
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