. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. PO Box 20217. 22Department of Planning, Industry and Environment (DPIE), No. Contractors - Bridge Housing Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. Housing and homelessness - Communities and Justice This inquiry was self-referred on 22 October 2020. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. It contains annual reports, strategic plans, guides, policy documents, and open access. Bridge Housing's head contractor responsible for delivering . To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. as easy as possible, your local. (4) The role of the . One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. arrange for the work to be completed, and. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. We give free, confidential language services to clients who may needhousing information or help. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . Centre is the single point of. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). See Advocacy and Legal Services below. In NSW we have Australias largest social housing portfolio of 125,000 properties. Maintenance | NSW Land and Housing Corporation Collaboration to curb homelessness in Port Stephens You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Requesting maintenance and reporting problems - Family & Community Services Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. Link2home Veterans and Ex-Service - 1800 326 989. Property maintenance issues and problems | Service NSW Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. Please enable scripts and reload this page. Department. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. Housing Offices (DCJ Housing) | Service NSW Requests can also be lodged through the NSW Government's eRepair portal. For any major alterations, tenants must first get written permission from DCJ. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Show me on a map . Residents can call us on 1800 422 322. contact information for other useful organisations. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. contact. You can access your housing information on the go using the MyHousing app on a smart phone. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. This means you can report a repair at any time that is convenient to you. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Repairs, maintenance and damage when renting | NSW Fair Trading $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Once you enter your postcode, you will be put through to the local maintenance provider in your area. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Housing and homelessness | Family & Community Services We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. prioritising delayed actions or decisions. Communities and Justice, NSW Department of; Local Offices. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. Follow-up Review of the Management of NSW Public Housing Maintenance We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? Housing NSW office now has a. telephone with a direct link to the. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. If you have any questions, please contact us at: Phone: 1800 738 718. Use the information provided to contact the organisation. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Its website should have information about complaints or you can ask its staff about how to make a complaint. . Resident satisfaction survey period July-Nov 2021. MyHousing mobile app | Service NSW Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. You do not need to do anything differently. You can still access up-to-date, reliable information on the existing Department of Justice websites. Repairs, modifications and maintenance to a property We spend more than $1 million per day on repairing and maintaining homes. An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). 13Community Housing Industry Association NSW, No. Your report is confidential and we treat it seriously. All tenant requests for repairs and maintenance must be made to Bridge Housing. See our Accessibility page for further information. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Housing Services Show Housing Services Submenu. Keep your property reasonably clean. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. For all maintenance requests Please call 1800 422 322 and press 1. Use the information provided to contact the organisation. The Land and Housing Corporation (LAHC) owns the property and manages the We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. How to contact DCJ Housing Youll be notified by email or SMS of the outcome. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. All repair requests are sent to the Housing Contact Centre for review and processing. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
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